TERMS AND CONDITIONS POLICY

BONITA NUTTALL'S REFUND AND TERMS AND CONDITIONS POLICIES

Last updated: 10 November 2026

1. About these terms

These Terms and Conditions apply to your use of the website at www.bonitanuttall.com and to services, programs and digital products supplied by Bonita Nuttall (“Bonita”, “I”, “me” or “my”).

By using this website, you agree to the website-use terms below. When you book or purchase a service or product, the relevant booking confirmation, proposal or program-specific terms also apply.

If a written proposal, booking confirmation or program-specific agreement sets out different terms for a particular engagement, those specific terms apply to that engagement where they are consistent with the Australian Consumer Law. These Terms apply to any matters not covered by the specific agreement.

2. Services, programs and products

My services may include coaching, leadership and communication programs, workshops, facilitation, keynotes, MC services, training, and digital resources.

The scope, format, dates, deliverables, price and payment schedule for a particular engagement will be set out in its proposal, booking confirmation or program-specific terms. I may make reasonable changes to content or delivery where needed, while taking reasonable care not to materially change the agreed service.

3. Bookings and payment

A booking is confirmed when I accept it in writing or when you accept a proposal or booking confirmation, as applicable.

Unless we agree otherwise in writing:

Payment is due as stated in the proposal or booking confirmation.
Payment may be made in full on acceptance or, where agreed, by a 50% deposit on acceptance with the balance due before the first session or service commences.
Any payment plan or finance arrangement is subject to the relevant provider’s approval and terms. You are responsible for meeting your obligations to that provider.
If an invoice is overdue, I may pause access to a program or reschedule services after giving you notice, where permitted by law.

4. Cancellations, rescheduling and refunds

Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including rights you may have under the Australian Consumer Law.

If a service or product does not meet a consumer guarantee, you may be entitled to a remedy under the law. The available remedy depends on the circumstances. The cancellation terms below cover requests to cancel or change a booking and changes of mind. They do not limit your rights under the Australian Consumer Law.

Individual coaching sessions

Please give at least 48 hours’ written notice if you need to reschedule an individual coaching session.

For a late cancellation or missed session, I may charge the session fee, or the session will be forfeited, and where the time cannot reasonably be rebooked. I will consider genuine emergencies individually. Any charge will be subject to your rights under the Australian Consumer Law and any specific written agreement we have.

Coaching and group programs

Please give at least 30 days’ written notice if you want to cancel a coaching or group program before commencement of the program.

If you cancel before the program starts, I will assess any refund by taking into account work already completed, preparation and administration undertaken, and reasonable costs that cannot be recovered.

If you cancel after the program starts, I will assess any request relating to the undelivered part of the program individually. This may take account of sessions delivered, bespoke work completed, materials or access already provided, and costs incurred. Sessions already delivered and bespoke work already completed are not refundable for a change of mind, subject to your rights under the Australian Consumer Law.

By agreement, I may offer rescheduling or a credit for a different program instead of a refund.

Workshops, keynotes and corporate speaking, MC or events bookings
Please give at least 30 days’ written notice if you need to cancel or change a booking. If you cancel within 30 days, you may ask to postpone or reschedule the booking, or, where relevant, substitute another participant. Any change is subject to availability and agreement.

If you cancel 8 to 14 days before the booking, a cancellation fee of 50% of the agreed booking fee applies. Any deposit paid will be applied towards this fee. If the deposit is less than the cancellation fee, the remaining amount is payable.

If you cancel 7 days or less before the booking, the full agreed booking fee may be payable. You may ask to reschedule or postpone the booking, or, for a workshop, substitute another participant. Any alternative date is subject to availability and agreement. If we agree to a new date, reasonable additional costs may apply.

Cancellation fees reflect the preparation undertaken, the date and time reserved, and the difficulty of rebooking at short notice. I will take reasonable steps to limit any loss where possible. These terms do not limit any rights you may have under the Australian Consumer Law.

Digital products and change of mind

If you purchase a digital product or resource, please contact me at info@bonitanuttall.com with your order details if there is a problem.

I do not offer change-of-mind refunds for digital products once access or download has begun, except where required by law.

5. Intellectual property and permitted use

Unless otherwise stated, the materials, frameworks, resources and content I provide remain my intellectual property or are used under licence.

You may use materials supplied to you for your own personal use or, where agreed in writing, for your organisation’s internal use. You must not copy, publish, distribute, sell, adapt or share materials with others, including by sharing program login details, unless I have given written permission.

Access to a program or its materials is personal to the purchaser and is not transferable unless I agree otherwise in writing.

6. Confidentiality and privacy

I will take reasonable care to keep information you share with me confidential. This does not apply to information that is already public, that I lawfully receive from another source, or that I must disclose by law.

I may use genuinely de-identified and aggregated information to improve my services. I will not use your name, identifiable story or testimonial in marketing without your consent.

Personal information is handled as described in my Privacy Policy.

7. Website content and third-party links

Website content is general information. It is not individual coaching, legal, financial, medical or other professional advice, and it may not address your circumstances. You are responsible for decisions you make and actions you take based on general website content.

Links to third-party websites are provided for convenience. I do not control those sites and am not responsible for their content or services.

8. Participation and conduct

Participants are expected to treat others respectfully and follow reasonable instructions during sessions and programs.

If someone’s conduct is seriously disruptive, unsafe or inappropriate, I may ask them to stop or leave the session. Any effect on fees or access will be assessed in the circumstances, taking account of the services already supplied, reasonable costs and any rights under the Australian Consumer Law.

9. Events outside reasonable control

If an event outside my reasonable control prevents or delays a service, I will contact you and take reasonable steps to arrange a new date or another suitable solution. Any fees for services not supplied will be addressed in accordance with the booking terms and the Australian Consumer Law.

10. Website availability and changes to these terms

I may update website content and these Terms from time to time. The current version will be published on this website with its update date. Changes to these Terms apply from publication and do not retrospectively change an existing booking unless we agree in writing or the law requires it.

I may make reasonable changes to, or temporarily suspend, the website for maintenance, security or operational reasons.

11. Resolving concerns

If you have a concern about a service, booking or purchase, please contact me first at info@bonitanuttall.com so we can try to resolve it.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and any courts entitled to hear appeals from them, subject to any rights you have under applicable law.

12. Contact

Bonita Nuttall
Email: info@bonitanuttall.com
Website: www.bonitanuttall.com